LIMITED TIME OFFER:
Insure Your TinniEase to Ensure Your Tranquility Without Worry
LIMITED TIME OFFER:
Insure Your TinniEase to Ensure Your Tranquility Without Worry
LIMITED TIME OFFER:
Insure Your TinniEase to Ensure Your Tranquility Without WorryAdd This Package to Your Package for Safe TinniEase Shipping!
- Applicable Benefit Circumstances:
- ● Loss of goods: If the goods are lost during express delivery, we will pay the full amount according to the insurance amount.
- ● Damaged goods: If the goods are damaged during transportation, customers are required to provide proof of damage (e.g. video of opening the box), and we will pay according to the degree of damage and the amount of insurance.
- Notes:
- ● The insurance does not cover the loss caused by the wrong delivery address provided by the customer or courier delay.
- ● Please check that the package is intact before signing for it.
Claims Process:
Contact Customer Service
Provide Order Details
Rapid Response
Claims Enforcement
Frequently Asked Questions
Q: How do I insure my TinniEase order?
A: When placing your order, you have the option to add additional cargo insurance on this page.
Q: How much does it cost to insure my order?
A: The base starting premium is $2.99 for shipments up to $100 in value. If you need more affordable coverage, we recommend our $8.99 3-in-1 package!
Q: What if my shipment is lost or damaged in transit?
A: If your shipment is lost or damaged in transit, please contact us via email within 48 hours of receiving your shipment and provide us with the necessary evidence (e.g. photos). Our customer service team will assist you with the subsequent claims process.
Q: What situations are covered by the policy?
A: Our insurance policy covers loss of goods and damage during transportation. Please note that the insurance does not cover damage caused by providing an incorrect shipping address or courier delays.
Q: What additional information do I need to provide to claim compensation?
A: Please provide your order number and proof of damaged goods (e.g. photos). This will help us process your claim faster.
Q: How long does the claims process take?
A: The claims process usually takes 5-10 business days from the time we receive your claim.
Q: If I don't choose to be insured, will I still be compensated?
A: We will not be able to provide compensation beyond the scope of our standard courier policy for orders that do not opt for additional insurance coverage.